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Terms of Service and Privacy Notice

Effective: 17 August 2026

trackchat is operated by COGEN s.r.o., a company registered in the Slovak Republic (IČO 53 187 709), with its registered seat at Južná trieda 1559/20, 040 01 Košice-Juh, Slovakia. In this document, “we”, “us”, “our” and “trackchat” mean COGEN s.r.o.; “you” means the person using the service. You can reach us at any time at info@trackchat.fit.

This document has two parts, and both apply whenever you use trackchat. Part A — Terms of Service is the agreement between you and us. Part B — Privacy Notice explains what personal data we process, why, on what legal basis, and what rights you have over it.

Part A — Terms of Service

These terms are a binding agreement between you and COGEN s.r.o. Please read them, in particular the health and safety section, the section on what our AI can and cannot do, and the section limiting our liability.

1. Accepting these terms

trackchat is a chat-based service, and you accept these terms in the chat: the bot links this page and asks you to reply with a clear acceptance. Replying to accept means you have read this document and agree to it. If you do not agree, do not use the service — until you accept, nothing you send is logged as fitness data or added to your history. Setting up the conversation still creates a minimal account record and keeps the setup exchange itself, as Part B explains; deleting your account erases both.

We record the date and time of your acceptance and the version of the document you accepted, identified by the effective date shown at the top of this page. If we later update this document, we will tell you in the chat, and continuing to use trackchat after that notice means you accept the updated version; where the law requires your explicit agreement to a particular change, we will ask for it in the chat instead.

2. Eligibility

You must be at least 16 years old to use trackchat, and by accepting these terms you confirm that you are. If the law where you live requires a higher minimum age for using a service like this one, or for consenting to the processing of your data, that higher age applies to you instead.

trackchat is for your own personal, non-commercial use. One account per person. You may not use it on behalf of somebody else, or for anyone under the minimum age. If you believe someone under that age is using trackchat, tell us and we will delete the account and its data.

3. What trackchat is

trackchat is a personal fitness-tracking assistant you use by chatting in a messaging app. You tell it, in everyday language, what you ate and drank, the workouts and activities you did, your body weight, your body measurements, your steps and your sleep. You can also send photos — of meals, of nutrition labels, or of your body for progress tracking. trackchat interprets those messages and photos, records them, replies with confirmations and summaries, tracks progress toward goals, and answers questions about fitness and nutrition. A companion web dashboard shows the charts and history that do not fit in a chat message.

Two things follow from that, and they matter:

4. Health, fitness and safety — please read this section

trackchat is an information and tracking tool. It is not a healthcare provider and we are not your doctor, dietitian, nutritionist, physiotherapist or trainer.

Not medical or professional advice

Nothing trackchat produces is medical, nutritional, psychological, pharmaceutical or professional fitness advice, and nothing it produces is a diagnosis, a treatment, a prescription, a therapy plan or a substitute for a consultation with a qualified professional who knows your history. trackchat does not diagnose conditions, does not treat or prevent disease, and is not a medical device. We make no medical claims for it, and you must not use it as one.

Answers are generated by AI, and can be wrong

When you ask trackchat a fitness or nutrition question — for example whether a supplement is safe, how often to train a muscle group, or what to eat before a session — the answer is generated automatically by an AI language model from general fitness and nutrition information. It is not reviewed by a professional before you see it, it is not tailored to your medical history, your medication or your circumstances, and it can be incomplete, out of date, or simply wrong while sounding confident. Treat it as a starting point for your own research and for a conversation with a qualified professional — never as an instruction to follow.

Supplements and other substances

Anything trackchat says about supplements, sports nutrition products, vitamins or similar substances is general information, not a recommendation to take them. Their regulatory status, legality, permitted claims and available formulations differ from country to country; they can interact with medication and with medical conditions; and some are prohibited under anti-doping rules that may apply to you as a competing athlete. Check with a doctor or pharmacist before taking anything, and check the rules of your sport yourself.

When to talk to a professional first

Talk to a doctor or another qualified professional before acting on anything trackchat says, and before starting or changing a diet or training routine, if any of the following applies to you:

Calorie tracking and disordered eating

Tracking food, weight and body measurements does not suit everyone. If counting calories, weighing yourself or photographing your body makes you anxious, or pushes you toward restriction, purging or compulsive exercise, please stop using trackchat and speak to a doctor or a support organisation in your country. trackchat will never encourage extreme restriction, but it is an automated tool and it cannot recognise that you are struggling.

Emergencies

trackchat is not an emergency service and is not monitored. If you feel unwell, are injured, or believe you may be having a medical emergency, stop and contact your local emergency number or a health professional immediately. In the EU, the general emergency number is 112.

Physical activity carries risk

Exercise carries an inherent risk of injury, and that risk is yours to manage. Warm up, use a weight and an intensity appropriate to your condition and experience, use correct technique, and stop immediately if you feel pain, dizziness, chest discomfort or shortness of breath.

The decision is always yours

You use trackchat, and act on what it tells you, at your own discretion and at your own risk. Nothing in this section removes any liability that cannot lawfully be excluded — see the section on liability below.

5. Numbers, estimates and accuracy

trackchat estimates figures such as calories, protein, carbohydrate, fat, portion sizes, distances and step counts, and it computes targets such as your basal metabolic rate, daily energy expenditure and recommended intake from the profile you give it.

6. Your account and acceptable use

Your account is tied to your identity on the messaging platform you use. Keep access to that account, and to the device where you open the dashboard, secure — anyone who can use them can use trackchat as you.

To keep the service affordable and available for everyone, use is subject to fair-use limits, including a cap of 200 messages per day, short-term burst limits, and the monthly AI allowances described in the next section. These limits protect the service against runaway or automated use; we may adjust them, and we will not use them to withdraw the paid features you have bought.

You agree that you will not:

If you break these rules we may limit, suspend or end your access, with notice where it is reasonable to give it and immediately where it is not. Where the breach is minor and fixable, we will normally ask you to stop first.

7. Free tier and Premium

Free is permanent, not a trial. Deterministic features — logging in the quick formats, summaries, your history, the dashboard, export and deletion — are unmetered. AI-assisted use is metered: 30 AI messages and 5 photo scans per month, counted from your registration anniversary. When the allowance runs out, AI replies stop until it refreshes; logging does not.

Premium costs $4.99 per month or $39.99 per year, in US dollars worldwide, and includes unlimited AI logging, 300 photo scans per month (a higher allowance, not an unlimited one), corrections and advice. The price shown in the chat is the price at checkout; applicable taxes are shown there before you pay.

8. Payments, invoices and refunds

Payments are processed by Polar Software Inc., which acts as Merchant of Record for the sale. That means Polar, not us, is the seller of record for your purchase: it takes the payment, issues the invoice, and handles the applicable sales tax or VAT. Polar's name, not ours, will normally appear on your card or bank statement. Your purchase is also subject to Polar's own terms and privacy policy, which you accept at checkout.

We never see or hold your card details, billing address or the email address you give at checkout. Our side of a subscription is a tier, a plan, a status, a renewal date and the identifiers that link your account to the subscription.

For a refund, contact Polar, who handle our payments: write to support@polar.sh with the invoice number from your Polar receipt email. Polar takes the payment, issues the refund, and decides refunds that go beyond your statutory rights. Where we promise a refund ourselves below — for a change that materially reduces the service, or for access we end for something other than your breach — that commitment stays ours. Your statutory rights, including the withdrawal right below, are not affected by anything in this section.

9. Right of withdrawal — consumers in the EU and EEA

If you are a consumer in the EU or the EEA, you have the right to withdraw from a purchase of Premium within 14 days, without giving a reason. The period starts on the day the contract is concluded.

To withdraw, send a clear statement to Polar at support@polar.sh — an email saying you withdraw is enough, and there is no form to fill in. You can also tell us at info@trackchat.fit and we will pass it on. The payment you made is refunded using the same means of payment, within 14 days of being informed.

Because Premium is a digital service that starts working the moment you buy it, by completing checkout you expressly request that we begin performance immediately, during the withdrawal period, and you acknowledge that once the service has been fully performed you lose the right to withdraw from it. If you withdraw after performance has begun but before it is complete, you owe us a proportionate amount for what was supplied up to that point, and we refund the rest.

Consumers outside the EU and EEA may have equivalent rights under their own law; nothing here limits them.

10. Referral codes and discounts

A creator may give you a code to type into the chat. Typing a valid code attaches a 10% discount to your account, which is applied every time a checkout is created for you, including at renewal, for as long as your subscription continues.

11. The dashboard

The dashboard lives on its own web address and shows your charts, history and photos. Access works like this: you ask for it in the chat, we send you a single-use link that expires in 15 minutes, and opening it signs that one device in for up to a year. There is no password, and the web address itself is not a secret — the sign-in lives in the cookie on your device.

So: do not forward that link to anyone, and do not open it on a shared or public device. If a device is lost or shared, deleting your account ends every session; tell us and we can also invalidate them. Deleting a photo from the dashboard deletes it for good.

12. Availability and changes to the service

We work to keep trackchat available, but we do not guarantee it will be uninterrupted or error-free. It depends on third parties — a messaging platform, cloud infrastructure, AI providers and a payment processor — and any of them can fail, change or withdraw their service.

We may add, change or remove features, including the AI models behind the service and the providers who run them. If we make a change that materially reduces what you have paid for, we will tell you and, if you are not happy with it, you can cancel and we will refund the unused part of the period. If we discontinue trackchat altogether, we will give you reasonable notice, stop charging, refund the unused part of any period paid for, and keep the export working so that you can take your data with you.

13. Your content and our content

Yours stays yours. The entries you log and the photos you send remain yours. You grant us a limited, worldwide, royalty-free licence to store, copy, transmit, adapt and display that content solely to provide the service to you — which includes transmitting it to the sub-processors listed in Part B, and displaying it back to you in the chat and on the dashboard. That licence ends when the content is deleted. We do not use your content for advertising, do not publish it, do not sell it, and do not use it to train AI models.

Ours stays ours. The trackchat software, brand, name, look and the text of this site are ours or our licensors', and using the service gives you no rights in them beyond using it as intended.

Feedback you volunteer about trackchat — suggestions, bug reports, feature ideas — we may use freely and without obligation to you.

14. Ending it

You can leave at any time. Ask in the chat to delete your account and, after a confirmation step, everything is erased from our live systems — see Part B for exactly what that means and for the one small marker that survives it.

We may end or suspend your access if you materially breach these terms, if we are required to by law, or if we discontinue the service. Where we end your access for something other than your breach, we refund the unused part of any period you have paid for.

Dormant accounts are deleted automatically. If you do not use trackchat for 2 years, we delete your account and all its data in the same way a self-requested deletion works, so that dormant data does not sit around indefinitely. Any message keeps the account active. Separately, if you hold a subscription but stop using the service entirely for 1 year, we cancel that subscription at the end of the paid period rather than letting it renew against a service you are not using.

15. No warranty

trackchat is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the service will be uninterrupted, secure or error-free, that any figure, estimate or answer it produces is accurate or complete, or that it will produce any particular health, fitness or body-composition result.

Where you are a consumer, this section does not exclude the statutory guarantees you have under the law of your country of residence, which apply regardless of anything written here.

16. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be limited — including the mandatory rights of consumers.

Subject to that, and to the fullest extent permitted by law:

You are responsible for how you act on what trackchat tells you, and for keeping your own copy of any data that matters to you.

17. Complaints, governing law and disputes

If something is wrong, write to info@trackchat.fit first. We aim to acknowledge a complaint within 5 working days and to resolve it within 30 days.

These terms, and any dispute arising from them or from your use of trackchat, are governed by the law of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the law of your country of residence, and you may also bring proceedings in the courts of that country.

If you are a consumer and we cannot settle a complaint between us, you may refer the dispute to the Slovak alternative dispute resolution body, the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, Slovakia — soi.sk — or to an ADR body in your own country. Using ADR is voluntary for both sides and does not affect your right to go to court.

18. General

Part B — Privacy Notice

This part explains what personal data we process, why, on what legal basis, who else sees it, how long we keep it, and what you can require of us. It is written to satisfy Articles 13 and 14 of the EU General Data Protection Regulation (GDPR).

19. Who is responsible for your data

The data controller is COGEN s.r.o., Južná trieda 1559/20, 040 01 Košice-Juh, Slovakia, IČO 53 187 709, reachable at info@trackchat.fit. We have not appointed a data protection officer, because we are not required to; the address above reaches the people who decide these things.

20. What we collect

We do not collect your name, phone number, email address (unless you write to us), postal address, payment card details or precise location. We do not use advertising or cross-site tracking technologies of any kind.

21. Why we process it, and on what legal basis

We do not make decisions about you by solely automated means that produce legal effects or similarly significantly affect you.

22. The AI providers, and what leaves the EU

To understand your messages and photos, we send their content to AI providers who process it on our behalf as processors and return a result. They are told to use it only to answer our request, and not for their own purposes. This is the part of the service that involves transfers outside the European Economic Area, so we set it out plainly:

Those are the only two AI providers we use, and both are United States companies: no part of your conversation is processed in a country the European Commission has not approved for transfers. Transfers to the United States are covered by the Commission's adequacy decision of 10 July 2023 for organisations certified under the EU–US Data Privacy Framework, and both providers are certified under it. Each provider's data processing terms additionally include the Commission's Standard Contractual Clauses, so a second lawful basis stands on its own if that decision is ever withdrawn. Beyond the legal basis, we keep what we send to a minimum: the content of a message or photo and never your name, email, phone number, payment details or precise location, and the identifier attached to your data is a platform user ID rather than an identity.

Nothing is sent to an AI provider for training. We use both providers on paid API terms, under which customer content is not used to train their models. We do not permit them to use your content to train or improve their models, and we do not do so ourselves.

If you would rather your body progress photos were never processed by an AI provider, do not send them: everything else in trackchat works without them.

23. Who else receives your data

We do not sell your data, and we do not share it for anyone else's marketing. Besides the AI providers above, the recipients are:

24. How long we keep it

25. Security

Your data is encrypted in transit and at rest. Photos live in a private, encrypted store that has no public address: the dashboard shows them through short-lived signed links that expire within an hour, and there is no permanent public URL for an image. Access to production systems is restricted and least-privilege, and the dashboard session cookie is issued as `HttpOnly`, `Secure` and `SameSite=Lax`.

No system is perfectly secure. If a breach ever affects your personal data and is likely to result in a high risk to you, we will tell you, and the supervisory authority, as the GDPR requires.

26. Cookies

We use the minimum a working site needs, and none of it is for advertising or analytics:

There are no third-party cookies, no advertising identifiers, and no cross-site tracking. Because both cookies are strictly necessary or set at your own request, no consent banner is required for them.

27. Your rights

Under the GDPR you have the right to:

Two of these you can exercise yourself, in the chat, at any moment and on any tier: ask to download your data and trackchat sends you a complete machine-readable export, with signed links for your photos; ask to delete your account and, after a confirmation step, everything goes. For anything else — correction, restriction, objection, or a question about this notice — write to info@trackchat.fit. We answer within one month, and will tell you if a request needs longer or if we need to verify that the request is really yours. Repeated exports are rate-limited, as the GDPR allows for manifestly excessive requests.

You also have the right to complain to a supervisory authority — the Slovak one is the Úrad na ochranu osobných údajov Slovenskej republiky (dataprotection.gov.sk) — or to the authority in the EU country where you live or work.

28. Children

trackchat is not for people under 16. We do not knowingly collect data from anyone under that age. If you believe a child is using trackchat, write to info@trackchat.fit and we will delete the account and its data.

29. Changes to this notice

We may update this notice as the service changes — for example if we change AI provider. The effective date at the top of this page always identifies the current version, and we will tell you in the chat when a change affects you. Where a change needs your consent, we will ask for that consent before it takes effect.